Returns & Exchanges

At Heavenly Tresses Hair, we take pride in the quality of our hair extensions. Please review your order carefully before purchasing.

All hair sales are final

Because hair extensions are personal-use beauty products, we generally do not accept returns or exchanges for change of mind, ordering the wrong length, color, or texture, or other preference-based reasons. Please contact us before ordering if you need help choosing a product.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or different from what you ordered, please contact us through our Contact page within 7 days of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging. Please keep the item and packaging while we review the issue.

We will review the concern and, where appropriate, arrange a replacement, correction, or refund. This policy does not limit any rights you may have under applicable consumer protection laws.

Important

Please do not alter, install, color, cut, wash, or otherwise modify hair that you believe is defective or incorrect before contacting us, where reasonably possible. Do not send items back without first contacting us for instructions.